Streamline PT
Block Booking & Cancellation Policy
I know that life does not always go to plan. Work changes, children get ill, appointments crop up and sometimes sessions need to move.
Flexibility is an important part of the way I work, but I also want to make sure that Personal Training and Small Group PT sessions are being used consistently and that spaces are available fairly for everyone.
For that reason, all blocks now have a validity period.
Block validity
5-session block
Sessions should be used within 8 weeks of your first session.
10-session block
Sessions should be used within 20 weeks of your first session.
The longer validity period on the 10-session block is designed to give you more flexibility when making a bigger commitment.
Sessions that are not used within the validity period will expire and cannot normally be carried forward.
If there are exceptional circumstances, such as significant illness or injury, please speak to me and I will always consider this reasonably.
Cancellations and rearranging sessions
If you need to cancel or rearrange a session, please give at least 24 hours’ notice wherever possible.
This helps me manage the diary and, for Small Group PT, gives me the opportunity to offer the space to somebody else.
There is no separate late-cancellation charge.
If you cancel a session, it will remain available for you to rebook within the original validity period of your block.
Cancelling or moving sessions does not automatically extend the expiry date of the block.
Small Group PT
Small Group PT places are limited, so regular attendance is important.
If you know you cannot attend, please let me know as early as possible so I can offer the place to another client where appropriate.
The aim is not to make the service rigid, but to create a better balance between flexibility and commitment.
One-to-one Personal Training
One-to-one sessions can still be arranged flexibly around both my availability and yours. You do not need to commit to exactly the same day and time every week, but sessions should still be booked and used within the validity period of your block.
The goal is to keep the flexibility that works for real life while also helping you stay consistent with your training.